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Frequently Asked Questions

Please select a topic below or scroll down this page to view all our FAQs!

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A. Using MyBookBuyer.com

When I try to sell my books it says "No Offer" or "Invalid ISBN". Why won't you buy my books?
We buy books of many different types, but we cannot buy every book. If you see "No offer" or "Invalid ISBN" we are not able to buy that book at this time. What we buy varies day to day, for a number reasons, including what we already have in our inventory as well as demand for certain books or book types. There are also some types of books we do not buy at all. Return to top.

How does My Book Cart work?
My Book Cart works just like the shopping cart you may have used on other sites. When you enter a book to sell, and if we are currently buying it, it will automatically be added to your seller cart. Your books are automatically totaled up for you, and you may also adjust quantities via your seller cart. Return to top.

Do I need to send my entire order in one box?
You don't have to, if you are using our free UPS shipping label. When your order reaches certain weight thresholds, you will have the option to print more than one UPS label. However if you are sending your package via US Post Office we recommend you create a separate order for each box. Because packages sent through the post office may not arrive same day, using separate orders will ease the processing of your books and sending your payment as quickly as possible. Return to top.

Can I remove books from My Book Cart?
Yes! You can remove books by changing the quantity to 0, or if you want to remove all your books, you can empty the whole cart. Return to top.

Can I cancel my order?
If you have not made your order, all you need to do is empty your cart. If your order is already created, simply email us at customerservice@mybookbuyer.com. Return to top.

What if my books are not accepted or do not meet your criteria or minimum condition standards?
If we cannot accept your books we will hold them for a 45 day period, during which you can arrange to have them shipped back to you at your own expense. Return to top.

I'm done adding books to My Book Cart. What do I do now?
Before your buyback order can be can completed you will be asked to login to your account. If you do not yet have an account, you will be asked to create one. Return to top.

How do I know my personal information secure?
MyBookBuyer.com has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128-bit SSL encryption to protect your personal information. We will never sell your personal information to a third party. Return to top.

What do I do if I forget my password?
There is a "Forgot Password" link on the login page. Click on our dropdown navigation menu under 'My Account' and click on 'Login'. If you still are having trouble, you can always email us as a last resort. Return to top.

What if I am experiencing other technical problems?
We are dedicated to providing you the absolute best quality customer service. If you are experience absolutely any difficulties or issues in using our site, please email us at customerservice@mybookbuyer.com. Return to top.

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B. Types of Books

What types of books do you buy?
We buy books from a broad range of different types and subjects including fiction books, current fiction bestsellers and popular children's books, however we can't buy every book. What we buy varies day to day, for a number reasons, including what we already have in our inventory as well as demand for certain books or book types. There are also some types of books we do not buy at all. Please see the list below for more info. Return to top.

What types of books don't you buy?
We buy a variety of different kinds of books; however there are some types of books we just don't buy. These include but are not limited to:

• Ex-library books
• Advance reading copies, uncorrected proofs, and/or promotional or "screener" copies of books
• Any books with "not for sale", "not for sale", "review copy" or "free copy" written anywhere on or in them
• Most encyclopedia sets
• Magazines
• Comic books
• International edition textbooks (standard U.S. editions only)
• Older computer books
• Older textbooks
• Teacher's or Instructor's editions
• Solutions manuals
• Individual parts of sets
• Reader's Digest books
• Pornography or any other offensive/explicit material

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Do you buy audio books?
Yes! We buy audio books on CD. Unfortunately, we do not purchase many books on cassette tape titles at this format has low demand. To get an offer on an audio book, just enter the ISBN as you would if you were selling a paperback or hard cover book. Return to top.

Can I sell used textbooks here?
Yes! You can sell us used college textbooks. We even make offers on textbooks your bookstore won't buy back. And unlike your campus bookstore, this online book buyer is open 24 hours a day, 365 days a year for your convenience! Return to top.

Can I sell you collectible or antiquarian books?
If the book does not have an ISBN and it is an antiquarian or collectible book, please contact us directly at customerservice@mybookbuyer.com with your information. As a general rule, we do not consider textbooks or general fiction books from the 1900 to 1970 as collectible or antiquarian. We seek pre-1930's children's books and pre-1900's antiquarian and collectible books and complete book sets. Return to top.

Will you buy books in any condition?
We will only buy books that meet a certain minimum condition. If the book you are selling is in "Good" or better condition, we will generally purchase it. Additionally, we will automatically reject any books that have:

• Mildew stains
• Water damage
• Missing pages
• Broken spines or broken bindings
• Strong odors (such as those from pets or cigarettes)
• Underlining or highlighting on more than 25% of the pages

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In the case of workbooks or study/lab guides all pages must be clean and unmarked. Beagle Books reserves the right to determine item condition upon receipt in our warehouse. Return to top.

Will you purchase books with missing CDs, DVDs or dust jackets?
Books that originally came with dust jackets or other components such as CD, DVD, card sets or other accessory must contain said component(s) in complete and working condition. Return to top.

Do you pay more for "New" or "Like New" books?
No. We are dedicated to being the fastest, most convenient book buyer out there, which unfortunately means that we cannot dedicate the resources necessary to verify specific variations in condition. All books which meet our minimum requirements will be priced the same. Return to top.

Do you buy ex-library books?
We do not buy ex-library books. There are no exceptions. Return to top.

Do you buy books in bulk?
Absolutely! Like your neighborhood bookstore book buyer of times past, we buy books in bulk based on the type of book and subject matter. We even buy mass market paperback books and Scholastic paperback children's books. In fact, we buy books in bulk by the semi-trailer full. Email us at customerservice@mybookbuyer.com about our By the Truckload program. We also buy large quantities of books directly from colleges and charities. Return to top.

Will you buy more than one copy of the same book?
Yes, however we do specify a maximum quantity for each title we will purchase. This maximum quantity is effective on a rolling 30-day basis from the date of receipt. If you have more copies of a particular title than our maximum purchase quantity, you can email us at customerservice@mybookbuyer.com and we may make an adjusted offer or no offer at all. Return to top.

What is an ISBN number?
ISBN stands for International Standard Book Number. It is 10 or 13 digit number that can be found on almost all books. To receive an offer, enter your book's ISBN with no dashes on the MyBookBuyer home page. Return to top.

Where do I find a book's ISBN number?
The ISBN is usually found on the back cover of the book. Look for the ISBN directly above the bar code. If your book does not display the ISBN on the back cover, check the copyright page (near the beginning of the book, usually directly after the title page). Books published before the 1970's may not have an ISBN. Return to top.

Do you buy books that don't have an ISBN?
If the book does not have an ISBN and it is an antiquarian or collectible book, please contact us directly at customerservice@mybookbuyer.com with your information. As a general rule, we do not consider pre-1970 textbooks as collectible or antiquarian. We seek pre-1930's children's books and pre-1900's antiquarian and collectible books and complete book sets. Return to top.

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C. Shipping

How do I ship my books to My Book Buyer?

1. Print two copies of the packing slip. Send one copy with your shipment and keep one copy for your records.

2. Pack the books tightly in a sturdy box. Most corrugated brown shipping boxes work. Stamped on most boxes is a box certification - any box with bursting test at 200 lbs per square inch will work. We encourage the use of previously used boxes as long as its condition is clean and has not been overly crushed. Please do not use shoe boxes or other thin cardboard cartons. Make sure the box does not weigh more than 70 pounds. Click here for the packing tutorial.

3. Tape our pre-paid shipping label on the box and take the shipment to any post office. We recommend you pay for insurance if the total value of your shipment exceeds $25. Return to top.

Can I use a different shipping carrier?
You may choose to use a different shipping carrier and take responsibility for the associated shipping costs. In this case, please use the following shipping address:
Beagle Books
MyBookBuyer Receiving Dept
1451 Doolittle Drive
San Leandro, CA 94577 Return to top.

How long do I have to send in the books?
Once you place the order, the books must be sent in within 7 days. After that, the price of the original offer is no longer valid. Return to top.

Where do I get the box?
There are a couple different ways you can go. You can always buy a new box from a store. The other option is to find a used box which you may be able to get for free! Remember that used boxes still need to be clean and sturdy. Check nearby shopping centers, malls, supermarkets or any other local businesses to see if they have any boxes you can have. You can also check online on sites like freecycle.org or the free section of craiglist.org. Return to top.

Do I have to pay the postage to ship my books?
No, we pay the shipping for you. Just print our pre-paid mailing label and send us your books absolutely FREE! Return to top.

I forgot to print your FREE Shipping Label, what do I do?
Log into your account, then click on My Orders link. At the top of the page, you will be presented with a link to print our FREE Shipping Label. Or, you can always email us at customerservice@mybookbuyer.com. Return to top.

Can I track my order to see if it has arrived yet?
Unfortunately, at this time we are not set up to offer tracking on your package. However we will be offering tracking through UPS in the near future. Return to top.

What happens if I forget to include the packing slip?
The packing slip serves as our price quotation. If you do not enclose a packing slip, we will issue payment based on current market conditions at the time of receipt. Please note that prices will almost certainly change. Return to top.

Can I send some of the books on the packing slip and not others?
Sure! If you decide you want to keep some of the books on your order, simply line out the books you are not including and send us the rest. Return to top.

What happens if I include books in the box that are not on the packing slip?
We will determine a price using our pay you the current offer price. If there is no offer for the books, we will hold them for 45 days, during which time you can have them sent back to you at your expense. Return to top.

What if I pack an older edition book under the newer edition ISBN?
Don't worry. We realize that this happens from time to time. Upon receipt and processing of the book, our quality control system will flag the book(s), and you will receive an adjustment to the current price of the older edition book. Sometimes the current price will be zero. Return to top.

I sent my books through the US Post Office. Have you received my books yet?
Please allow 2-3 weeks for USPS delivery. You can purchase delivery confirmation and postal insurance through the post office. Return to top.

What if my package is damaged?
Please refer to our packing tutorial. If your package is packed in accordance with our guidelines, we will make payment. Be aware that if your package suffers from 'box burst' UPS may decline insurance due to improper packing and failure to comply with UPS packaging guideline. Return to top.

Can I bring my books to you in person?
Yes! We do accept in person deliver, by appointment only. To arrange an appointment, please email us at customerservice@mybookbuyer.com. Return to top.

I live outside the United States. Can I still sell you my books?
Unfortunately, at this time we cannot accept books from international customers, due to the higher cost associated with international shipping. Return to top.

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D. Pricing and Payment

When will I get paid for my books?
After we receive your books, we will issue payment via Paypal within 3 business days or mail a check within 7 business days to the name and address you have registered with us. Delays can occur if books don't meet our criteria. Return to top.

I sent my books in a while ago. Why haven't I recieved payment yet?
We work to try and ensure that every payment is processed in a timely manner. If your payment seems delayed, it is likely due to one of the following reasons:

1. If there are problems with your order, such as damage to the books, books that do not meet our minimum condition requirements or books that are missing your payment may be delayed so that we can adjust your order payment amount. In these cases, the order is reviewed by a supervisor to determine the amount of the adjustment and if an adjustment is necessary at all. This process is in place to ensure you get a fair price for the books you send.
2. The second reason that your order may seem to be taking a long time is delays in postal delivery. If you select to be paid by check, your payment will be issued on the day it is processed. You will recieve an automatic email lettin you know that your payment has been sent. Please allow up to 2-3 weeks for postal delivery.

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Can I sell my books for store credit?
Unfortunately, at this time we are not set up to provide store credit. Return to top.

Do I have to pay any fees to sell my books?
No. Our service is absolutely free and there are never any hidden fees. We offer free price quotes and even pay the shipping costs. Return to top.

How do you determine prices for books?
We continuously monitor the demand for used books in order to bring you the best and fairest prices around. The prices we quote are based on the books being in "Good" or better condition. We reserve the right to judge the condition of any books we receive. Return to top.

I got a better offer on another site. Do you offer price matching?
Yes. We strive to always offer you the best prices for used books, but if you find a better price anywhere we will work to match it. Just email us at customerservice@mybookbuyer.com with the ISBN, the price you were quoted, and the name of the site and we will let you know if we can match it. Return to top.

How do I get the money for selling my books?
Once we receive your books, we will issue you payment via Paypal within 3 business days or mail a check within 7 business days. Return to top.

How does PayPal work?
PayPal is an online service that allows you to collect payment electronically. Any money you receive can be kept in your PayPal account for use in other online transactions, or it may be transferred into your bank account. In order to use PayPal, you only need to provide your email address. If you do not have an existing PayPal account, you will receive an email from PayPal with instructions on how to open an account.

When registering for an account with MyBookBuyer.com, you can choose to be paid either by PayPal or by check. While we are happy to provide payment by check, we absolutely encourage you to consider PayPal, as it is faster, easier, and more secure than a check. You can always edit your payment preference later. Return to top.

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E. About MyBookBuyer.com

Who is MyBookBuyer.com?
MyBookBuyer is the online book and textbook buyback service of Beagle Books. For more information about us and our history, please see our About MyBookBuyer page. Return to top.

How do I know I can trust MyBookBuyer.com?
We have a decade of history as a reputable online service. We are also a proud member of the Better Business Bureau. You can learn more about us by on BBBOnline. Return to top.