General Questions

When I try to sell my books it says “No Offer” or “Invalid ISBN”. Why won’t you buy my books?
We buy books of many different types, but we cannot buy every book. If you see “No offer” or “Invalid ISBN” we are not able to buy that book at this time. What we buy varies day to day, for a number reasons, including what we already have in our inventory as well as demand for certain books or book types. There are also some types of books we do not buy at all.

How does my seller Cart work?
My Cart works just like the shopping cart you may have used on other sites. When you enter a book to sell, and if we are currently buying it, it will automatically be added to your seller cart. Your books are automatically totaled up for you, and you may also adjust quantities via your seller cart.

Do I need to send my entire order in one box?
You don’t have to, if you are using our free UPS shipping label. When your order reaches certain weight thresholds, you will have the option to print more than one UPS label. However if you are sending your package via US Post Office we recommend you create a separate order for each box. Because packages sent through the post office may not arrive same day, using separate orders will ease the processing of your books and sending your payment as quickly as possible.

Can I remove books from my Cart?
Yes! You can remove books by changing the quantity to 0, or if you want to remove all your books, you can empty the whole cart.

Can I cancel my order?
If you have not made your order, all you need to do is empty your cart. If your order is already created, simply email us at

What if my books are not accepted or do not meet your criteria or minimum condition standards?
If we cannot accept your books we will hold them for a 21 day period, during which you can arrange to have them shipped back to you at your own expense.

I’m done adding books to my Cart. What do I do now?
Before your buyback order can be can completed you will be asked to login to your account. If you do not yet have an account, you will be asked to create one.

How do I know my personal information secure? has security measures in place to protect the loss, misuse and alteration of the information under our control. We will never sell your personal information to a third party.

What do I do if I forget my password?
There is a “Forgot Password” link on the login page. Click on our dropdown navigation menu under ‘My Account’ and click on ‘Login’. If you still are having trouble, you can always email us as a last resort.

What if I am experiencing other technical problems?
We are dedicated to providing you the absolute best quality customer service. If you are experience absolutely any difficulties or issues in using our site, please email us at